Hospitality with Rein Pastoor - You can find me a nag ...

But this is definitely going to help you!

The best thing you can give a guest is genuine attention.

The feeling of really being seen and feeling welcome.

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After all, if you prepare food with love and attention, the guest can taste it. The same goes for cleaning a room, if you clean a room with a positive vibe, with pleasure and with a good feeling check whether everything is really in order, the guest can definitely notice it!

You will only hear a guest when something is not clean. You won't normally get a comment if a towel is not straight, the duvet is not made up tight, the logo of a soap doesn't point forward or a clothes hanger hanging the wrong way round.

Yet I am sure that all this does contribute to the guest experience, especially the feeling of being welcome, feeling at home.

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ps. that last photo; if I'd had a pack of tissues with me, I would definitely have filled this one up ????

You read a short column by - ???????????????? ???????????????????????????? expert on hospitality and Hospitality.

Hospitality Expert Rein Pastoor writes a short column once a week about what strikes him around hospitality. Would you like to comment on this column? Follow us on LinkedIn.