Reclaim overpaid commission from Booking.com

Apply before 31 July 2025

Hotels that had an agreement with Booking.com between 2004 and 2024 can now file a compensation claim to recover part of the overpaid commission. The collective claim is supported by KHN, HOTREC (the European hospitality industry umbrella organisation) and 25 other industry associations in Europe.

What is going on?

Booking.com used so-called parity clauses for years. As a result, hotels were not allowed to offer lower prices or better conditions through other booking sites or their own website. These clauses restricted competition between platforms as well as the ability of hotels to sell directly to guests.

In September 2024, the European Court of Justice ruled that this practice violated European competition law. This laid the legal basis for a damages claim. The damage is huge: preliminary calculations by competition lawyers and economists point to at least 30% of the commission paid over the past 20 years, plus interest.

KHN supports collective action

Together with HOTREC and other European industry associations, we support the collective claim for damages against Booking.com. The negotiations and any proceedings will be conducted by the independent Hotel Claims Alliance Foundation. Participation in the action is completely free of charge and without legal risk.

Why participate?

• You can get back a significant amount of overpaid commissions.
• Participation is free and risk-free. All legal costs and risks are covered by an external litigation financier.
• The claim is being handled by an experienced team of lawyers and economists, who were also responsible for the Court's successful 2024 ruling.
• The more hotels participate, the stronger we are. By doing so, we also show as an industry that we are standing up for our rights and for a fairer digital market.

Who can participate?

All hotels in the Netherlands (and the rest of Europe) that had an agreement with Booking.com between 2004 and 2024 can participate, so even if you are not a member of KHN or another industry organisation.

Here's how it works:

1. Sign up via www.mybookingclaim.com
2. Sign the participation agreement
3. Supply the necessary information - you will be guided step by step in this process

Note: application is possible until 31 July 2025

Our commitment

As an active member of HOTREC, we have long been committed to fairer relations between hoteliers and booking platforms such as Booking.com. Together with our European colleagues, we are joining forces to make our industry stronger and more resilient - including online.

Want to know more?
Press release - Collective Claim (EN)
Information brochure (EN)
Frequently asked questions (NL)
Summary participation agreement (EN)