'Make sure your tech stack is ready for the future' 

The hotel sector deals with ICT, digitalisation and cybersecurity in various ways. Getting this right for both the guest and the hotel's employees is essential. This involves not only providing the hardware and services, but also protecting and securing the digital environment within the hotel is important. 

A reliable and experienced ICT service provider is essential for this. In recent years, Sbit Hospitality ICT Services has built a good reputation within the hotel industry in what is now seventeen countries. Apart from the Benelux, the company is also active in Germany, Italy, Greece, Spain and Scandinavia, among others. Clients it works with include Sircle Collection, Marriott, Pillows, Penta and Stayokay. The team is available 24/7 to serve customers and their guests with smart, digital solutions so the hotels are able to save time in a secure environment. This allows the hotel staff to focus on their primary tasks at hand - taking care of and speaking to guests.

Connect 

Daan de Smit has been working for Sbit since last summer. He manages a team consisting of Hospitality Solution Partners and sales support staff. "In this role, I have a lot of contact with our customers and am above all a connector," he says of his position. "I do this both in contact with our partners and with our own departments so that everyone can function optimally." Sbit is especially known for its experience and knowledge of the hospitality industry. For that reason, it aims to be a partner for the complete operations of every hotel it works with. "We ensure that hotels can function optimally and the digital infrastructure works well. Be it security cameras, TVs, cybersecurity, Wi-Fi or telephony. All digital aspects have to be in order for both guests and employees." 

Optimal security

According to De Smit, Sbit manages to distinguish itself thanks to its knowledge of the hospitality industry plus the breadth of the package it offers customers. "Due to the tight labour market, the hotel sector also needs to act innovatively and smartly. Thanks to the advance of the many digital possibilities, part of the problem is being solved. More and more aspects are IT-related. Also at hotels. This does require optimal security. It often takes a lot of time to carry out all IT-related work on a daily basis, let alone to keep up with updates and security features, make improvements to systems or set up the necessary backup facilities in case of disaster recovery, virus infections and data loss." 

Track

The moment a customer expresses interest in Sbit's expertise, a process starts to properly assess where the challenges lie. De Smit: "During an introductory meeting, we tell them about our services and ask the hotel in question if we can make a scan or inventory of their IT environment. Sbit uses this information to come to a recommendation together with the hotelier. Our plan must match expectations. Our goal is to create hotels that work well, and the long-term relationship should always be central. Then it's about trust, innovation and being proactive." 

Bespoke

The scan is followed by a detailed plan of action and a quote to implement it. "At Sbit, security comes first and therefore it is important to bring the ICT environment to a good standard. This kind of process is always tailor-made and depends on the state and health of what we find. A scan is therefore very important.