How Hotel Petit Beijers opts for freedom with Hotek's mobile key

On the Vismarkt, in the middle of Utrecht's historic centre, lies Hotel Petit Beijers. The small-scale boutique hotel combines atmospheric rooms with the lively soup bar Soep-er on the ground floor. It was precisely this combination of hotel and catering industry that required a smart, flexible solution for check-in and access management.

They found it in Hotek's mobile key solution

The wish: freedom for guest and team

The main driver for the switch was freedom, for both guests and the team. With a busy hospitality business downstairs, staff wanted to be able to focus their attention fully on the bar and restaurant guests, without having to constantly consider upcoming check-ins.

Introducing mobile key made it possible to operate completely reception-free. Guests automatically receive their digital key on their smartphone and can check in independently at their convenience. Delays or late arrivals are no longer a problem.

Ease of use as decisive factor

User-friendliness was central to the selection process. A digital key should work intuitively and simplify, not complicate, the guest journey.

In addition, seamless integration with the reservation system was essential. Thanks to the link with RoomRaccoon, online check-in and key dispatch are fully automated.

Petit Beijers was looking for a partner that not only provides technology, but also understands how a small-scale hotel works. As a result, they ended up with Hotek. The installation in the listed building was carried out carefully, with respect for the historical character of the building.

Peace of mind in the operation, satisfied guests

Since the implementation, the team especially notices more calmness in daily operations. There is no longer a need for continuous physical reception and waiting times have been completely eliminated. Guests do not have to rush if they are delayed; their smartphone is their key and they set their own pace. This has completely transformed the operational workflow.

Reactions are mostly positive. The target group: “city explorers, business travellers and weekend tourists” appreciate the independence and efficiency. For guests who are less digitally literate, personal support remains available.

A future-proof concept

By switching to mobile key, Hotel Petit Beijers not only modernised the check-in process, but strengthened the entire hotel concept. The result: greater flexibility, more efficient staff deployment, higher guest satisfaction and a scalable, future-proof solution where technology and hospitality reinforce each other.