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Interviews & Columns

Kimberly Appels: The guest is king. But who takes care of the people wearing the crown? 1

The Pen 12 March 2026

Kimberly Appels: The guest is king. But who takes care of the people wearing the crown?

Portrait: Arne Heuwekemeijer, With Asian standard back on Dam 2

Interviews & Columns 10 March 2026

Portrait: Arne Heuwekemeijer, With Asian standard back on Dam Square

Portrait: Marijke Vuik, President Koninklijke Horeca Nederland 3

Interviews & Columns 27 February 2026

Portrait: Marijke Vuik, president of Koninklijke Horeca Nederland

Portrait: Floris van Es, Hotel enthusiast with a big heart 4

Interviews & Columns 8 December 2025

Portrait: Floris van Es, Hotel enthusiast with a big heart

10 questions for Jeroen Werdmölder 5

Interviews & Columns 5 December 2025

10 questions for Jeroen Werdmölder

Today's youth: burden or luxury? 6

Interviews & Columns 4 December 2025

Today's youth: burden or luxury?

Marc Roebersen: AI, staff and the forgotten smile 7

The Pen 3 December 2025

Marc Roebersen: AI, staff and the forgotten smile

Complaints, complaints... negative reviews 8

Interviews & Columns 29 October 2025

Complaints, complaints... negative reviews

Sigrid Ruigro: Silence sells 9

Interviews & Columns 14 October 2025

Sigrid Ruigro: Silence sells

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Jurgen Wondergem: Guests no longer settle for massage or hammam 10

Interviews & Columns 29 September 2025

Jurgen Wondergem: Guests no longer settle for massage or hammam

10 questions for Githa van Vilsteren: 'With both feet in the mud' 11

Interviews & Columns 23 September 2025

10 questions for Githa van Vilsteren: 'With both feet in the mud'

Can hotels still get around Booking.com? 12

Opinion 10 September 2025

Can hotels still get around Booking.com?

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