More return on every shift

Within the hospitality industry, where margins are under pressure and staff planning is a puzzle every day, smart choices make all the difference. Yet you often make decisions on gut feeling. Logical, but also risky. Because how do you know whether your breakfast formula is really paying off? Whether your price is competitive enough? And whether those busy lunchtimes are exceptional or just average? With Lightspeed Benchmarks & Trends, hotels and restaurants finally have access to the figures and insights that really matter. So that you don't just trust your intuition, but can also back up your choices with facts.

Smart data, clear insights

Benchmarks & Trends is a new AI-driven tool that enables hospitality businesses to compare their own performance with that of similar businesses in the region. No general industry figures, but hyper-relevant, anonymised data on, for example, turnover per hour or per cover, orders per shift, table turnover time and peak hours, food and drink mix and average price per dish or menu.

Those insights make it possible to recognise patterns, spot abnormalities quickly and get a sharp picture of growth opportunities, in real time and directly within the POS system. And that is exactly what is often lacking in practice. Because how often do you base your choices on feeling? Benchmarks & Trends translates that feeling into facts. It answers questions that really matter: is Tuesday night really running slower than average or does it just seem that way? Is there room in your pricing strategy compared to nearby competitors? Is your hotel's lunch rush keeping up with the market or are you missing opportunities somewhere? And is table rotation too slow or just within the margin?

Putting numbers in context suddenly makes it much easier to make informed decisions about staffing levels, opening hours, promotions or even menu changes.

Emine Youssef, Regional Senior Director Western Europe. “Don't wait until you are behind the times, contact us and find out what the tool can do for your business today.”

Especially for hotel restaurants

For hoteliers, there are additional complexities involved. A breakfast service with distinct peak times, room service that can fluctuate greatly from one part of the day to the next, and a restaurant that often attracts external guests as well can mean that different insights are required than for a traditional restaurant. Benchmarks & Trends holds
takes that reality into account and offers concrete analyses by time slot and sales channel. This allows you to see at a glance how your menu is performing against local benchmarks, how your peak-hour occupancy compares with other hotels and restaurants in the region and how to plan smarter based on predicted crowds. The result is that you not only manage for cost, but also for experience. A factor that is crucial for guest loyalty and positive reviews.

Entrepreneurs in the hospitality industry do not have time for complex reports. That's why Benchmarks & Trends was designed with simplicity in mind. You get instant access to clear charts and visual overviews, with recommendations you can apply immediately. No data specialist needed, but the insights normally only available to large chains.

Less waste, more profit

The power of benchmarking lies in revealing untapped potential. Perhaps your kitchen turns out to be running top-notch, but your beverage sales lag behind the market average. Or you see that colleagues nearby are changing their tables faster at lunch. Such insights open the door to improvements that are tangible: lower labour costs, better margins on menu bestsellers, higher turnover per customer.

The hospitality industry is changing fast. Those who lag behind lose ground. With Benchmarks & Trends, you see shifts coming, and you can switch proactively. Adapting, fine-tuning and testing with data as a compass. Wondering what Benchmarks & Trends can do for your business? Contact Lightspeed for more information.