‘Tourism can only become inclusive through greater knowledge, social interaction and cooperation’

In the Netherlands, people with disabilities are still unable to participate in society on an equal footing. The focus is often on education or public transport, but there is also much to be gained in the areas of accessible leisure and travel. It is precisely the group with the greatest need for relaxation that constantly encounters obstacles. The solution? Greater awareness, close cooperation and a people-centred approach.

Staff turnover hinders continuity

The topic of accessibility is all too often overlooked in tourism courses. To make progress, educational institutions must include this as a standard part of their curricula. At the same time, current professionals must be able to upskill, for example through e-learning. At present, specialist knowledge still too often rests on the shoulders of a small group, meaning that crucial expertise is immediately lost when staff change.

A people-centred approach and commitment

Existing regulations and the requirements surrounding them are often unclear and contain too many exceptions, meaning that little changes in practice. But legislation and regulations are not the whole story; there is simply too little consideration given to the diversity of disabilities. Almost everyone knows someone with a physical or mental disability. Once the realisation sinks in that this is close to home, it paves the way for a genuinely people-centred approach.

It is also important that the people concerned are involved in the process. One organisation that is committed to this is, for example, Niets Over Ons Zonder Ons. There is not yet a user panel for this within the travel industry, although there is a Platform for Adapted Holidays, which facilitates the coming together of experts in the field of adapted holidays. You can always contact travel organisations specialising in adapted holidays for advice or collaboration.

From social interaction to a seamless process

Ultimately, it is about strengthening social interaction. For example, a travel agent could ask open questions at the table to a family with a child with a disability: ‘How can we work together to meet this need?’ It is important that everyone throughout the entire chain adopts a proactive attitude and an inclusive mindset.

Tourism, travel and leisure organisations must integrate accessibility into their services and actively seek out partnerships. This includes not only suppliers but also interest groups, so that they can work together with people with disabilities to develop appropriate policies and services. Only when that process runs smoothly everywhere will a positive experience be created for people with disabilities. At present, people still too often stay at home for fear of getting stuck. With greater cooperation and a more human approach, everyone can set out with peace of mind.