
Niels Essink, Head Concierge at Sofitel Legend The Grand Amsterdam and chairman of Les Clefs d’Or Holland. Anyone who approaches Niels Essink with an impossible request rarely hears a straight ‘no’. A pinball machine in a hotel room? Live butterflies in a suite? “Bring it on,” laughs the Head Concierge at Sofitel Legend The Grand […]

The hospitality sector loses more than 6,000 employee work capacity days each year due to unnecessarily long periods of absence. This is according to new real-world figures from Acture, a specialist in wellbeing, absenteeism and insurance. Over a three-year period, a structured approach to absenteeism creates an average of 44% of additional labour capacity. According to Hagoort, CEO of Acture, it is particularly important not to wait and see: “An effective approach […]

In this episode, Jerry Helmers speaks to Remco Groenhuijzen, General Manager of the Mövenpick Hotel Amsterdam City Centre. Remco talks about his career in the international hospitality industry, his vision on leadership and the lessons he has learnt whilst holding positions of great responsibility and dealing with unexpected crises. He also shares practical advice on networking, seizing opportunities and leading by example […]
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