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The Hotel Claims Alliance Foundation (SHCA) has submitted its third and final group of signatories for its class action against Booking Holdings, the parent company of Booking.com, to the Amsterdam District Court. A total of 18,135 hotels are now participating, an increase of 68 per cent in three months.
The claimants are seeking compensation for financial loss arising, amongst other things, from the application of anti-competitive price parity clauses between 2004 and 2024. These clauses restricted hotels’ ability to offer lower prices through other sales channels, including their own websites.
Due to the sharp rise in the number of registrations, this case is one of the largest claims for damages arising from anti-competitive practices ever brought against a single company in Europe. SHCA estimates that the total amount of damages sought could run into several billion euros, plus interest, which could have a significant impact on Booking Holdings’ balance sheet.
Today’s announcement follows the expansion in July to 10,783 hotels, an increase from the original 3,087 when the process began in January 2026. The first hearing is expected to take place in 2027.
Dr Volker Soyez, who is leading the legal proceedings, said: “The scale of the complaints in recent months reflects the crumbling confidence amongst Booking Holdings” European hotel partners following decades of anti-competitive practices. Now that AI is radically transforming the travel industry and offering guests new ways to find accommodation, the loss of hotels’ trust could pose a major risk to Booking Holdings’ business operations.”
Alexandros Vassilikos, chairman of HOTREC, said: “Thousands of hotels across
Across Europe, people have joined this campaign to demand compensation for the damage caused by
Booking.com’s anti-competitive practices. Their participation sends a clear message: fair
Competition and the freedom to set their own prices are essential for European hotels.
Obtaining compensation is an important step towards restoring fairness and building greater
”balanced commercial relationships with online travel agencies.”
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Largest trade organisation Royal Catering Netherlands (KHN) is the largest catering trade organisation in the country, with over 20,000 catering entrepreneurs and thus some 255,000 catering employees we represent. We are committed to the industry, give advice and keep an eye on all the news surrounding the hospitality industry. We also regularly launch our own campaigns to ensure [...]
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