'We see automation as adding value to hotels'

Helping customers well is a profession, and IT specialist VSA from Assen masters that profession like no other. VSA's customer promise is prominently displayed on its website: those who choose us choose convenience, safety and security. Account manager Coen Pots explains VSA's added value: "We know what is important for the customer and in the market. For hotels, we see automation as an added value, not a cost item."

For more than 25 years, VSA has provided IT solutions that optimally support hotels. Coen Pots immediately kicks in: "You can only achieve that with a high level of knowledge. We know our products and services inside out and are constantly innovating. We don't stop until we know exactly what the added value of an IT solution is for a hotel. You can only judge that properly when you see what it does in practice. With that in mind, we are now looking at
Artificial Intelligence."

Exceed

As an IT party, it is essential to have a good idea of the hotels' expectations. "With our team, we try to exceed expectations by digging in well and taking the lead. For example, when designing a Wi-Fi network, we first do a Wi-Fi site survey. In the survey report - which is based on accurate measurements in all areas, from rooms to terrace - we can guarantee the best possible Wi-Fi coverage. The hotelier is presented with an integrated total offer and is thus completely unburdened."

Even with new customers, VSA naturally sees it as its mission to create an optimal IT environment that contributes to a better guest experience. The IT specialists therefore do not compromise on quality and user-friendliness, says Pots. "We stand behind the products and services we offer. If a particular IT system is prone to failure, we always make that a subject of discussion." The 100% transparency in service delivery is particularly appreciated by customers. Pots is clear about it: "Our service and services are always visible to our clients via a client portal. They can report and follow up faults themselves and, in addition, all services are transparent. On request, we provide tailor-made overviews of hardware and software. A customer can see exactly when the PCs and switches were purchased, as well as the number, age and security."

True

In the way it works, all VSA customers are treated equally, whether they are boutique hotels or large chains. "We say what we do and we do what we say. In good conscience, we are committed to honouring the agreements made. Customers can count on 24/7 service and the phone is always answered by an IT specialist. If the need is urgent, we guarantee to solve the problem. We understand all too well that you can't shut down a hotel." The focus on quality, reliability and transparency pays off in building long-term relationships, says Pots. "We know what we stand for and stay true to it. We have many loyal customers and we know them well. Our first customer from more than 25 years ago is still with us."

IPTV

A hot topic at the moment is hotel TV. VSA offers this as a total solution. Pots: "We see hotel TV as a broadening of our portfolio. We can set this up and manage it as the customer wishes. With a good server, you can link this to the reservation system in such a way that guest data is guaranteed to be secure. We can also effortlessly set up things like bring your own device, Wi-Fi telephony, QR codes for streaming and so on. All in compliance with the regulations, of course.
data protection regulation."