
Niels Essink, Head Concierge at Sofitel Legend The Grand Amsterdam and chairman of Les Clefs d’Or Holland. Anyone who approaches Niels Essink with an impossible request rarely hears a straight ‘no’. A pinball machine in a hotel room? Live butterflies in a suite? “Bring it on,” laughs the Head Concierge at Sofitel Legend The Grand […]

The hospitality sector loses more than 6,000 employee work capacity days each year due to unnecessarily long periods of absence. This is according to new real-world figures from Acture, a specialist in wellbeing, absenteeism and insurance. Over a three-year period, a structured approach to absenteeism creates an average of 44% of additional labour capacity. According to Hagoort, CEO of Acture, it is particularly important not to wait and see: “An effective approach […]

Financial exploitation of older people often starts innocently enough, but can develop into a serious problem. To help professionals recognise the warning signs earlier and initiate a conversation about this issue, Renate Mazenier developed two practical tools during her final-year research project for the Associate Degree in Social Work at NHL Stenden University of Applied Sciences: a warning signs card and a conversation guide. The cards […]
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