
“Lovely weather, isn’t it?” It might be a slightly clichéd opening line for a casual chat with your guests, but there’s much more to it than that. The weather has a direct impact on the behaviour of your guests, but also on that of your colleagues. Rain, gale-force winds or extreme heat accompanied by a heavy thunderstorm – everything has a direct impact on people’s moods […]

Dutch hotel guests are fed up with paying for luxury extras they never asked for – being as down-to-earth and price-conscious as we are. New research by easyHotel among Dutch hotel guests shows that over three-quarters would rather opt for a lower room rate than for extra amenities they hardly ever use. In fact, six in ten Dutch people believe […]

Receipts in an apron pocket, invoices left lying around after a busy weekend, and till systems where nobody knows exactly what the settings are. According to Jan Vedder, national project leader for the hospitality sector at the Tax and Customs Administration, this happens more often than business owners realise. Not out of a lack of willingness, he emphasises, but mainly due to being busy, a lack of knowledge and the growing complexity of digital systems. With […]
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