
“Lovely weather, isn’t it?” It might be a slightly clichéd opening line for a casual chat with your guests, but there’s much more to it than that. The weather has a direct impact on the behaviour of your guests, but also on that of your colleagues. Rain, gale-force winds or extreme heat accompanied by a heavy thunderstorm – everything has a direct impact on people’s moods […]

In this episode of Hotelvak, the go-to podcast, Jerry Helmers talks to Martijn Dekker, CEO of Van Hessen. The focus is on a dilemma that many hoteliers will recognise: technology offers ever more possibilities, but it also makes hotel operations more complex. The conversation covers pressure on margins, staff shortages and changing guest expectations. As a result, hotels are almost forced to take a smarter approach to […]

Dutch hotel guests are fed up with paying for luxury extras they never asked for – being as down-to-earth and price-conscious as we are. New research by easyHotel among Dutch hotel guests shows that over three-quarters would rather opt for a lower room rate than for extra amenities they hardly ever use. In fact, six in ten Dutch people believe […]
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