Survey: three-quarters of Dutch people would trade luxury hotel facilities for a lower room rate

New research by easyHotel among Dutch hotel guests shows that over three-quarters would rather opt for a lower room rate than for extra amenities they hardly ever use. In addition, six out of ten respondents say that hotels regularly charge for facilities which, in their view, add little value to their stay.

Minibar: the least popular hotel amenity

The survey shows that the traditional minibar offers little added value to many Dutch hotel guests. Two-thirds of men even describe the minibar as completely unimportant, whilst among women, too, the minibar ranks among the least appreciated hotel amenities. The minibar thus symbolises a wider trend: Dutch hotel guests no longer wish to pay extra for facilities they hardly ever use. Luxury lobbies, designer interiors, turndown services and even decorative elements (including decorative cushions) are also regarded by many guests as unnecessary luxuries.

The Dutch value basic services above all else

When respondents are asked which aspects are most important during a hotel stay, they primarily mention a clean room (82%), a comfortable bed (63%) and a good shower (34%). In addition, just over three-quarters say they would rather pay for a practical and comfortable stay than for additional luxury amenities.

“The results show that hotel guests are becoming increasingly critical of what they are actually paying for,” says Bart Pastoor, Director of Operations for the Netherlands and Belgium at easyHotel. “Whilst hotels have been focusing on luxury extras for years, many Dutch people seem to be longing for good, basic facilities instead.” 

The survey also shows that women are more likely than men to say they are annoyed by a hotel room that does not feel clean (91% compared with 81%).

Hidden costs are among the biggest annoyances

After a dirty room and an uncomfortable bed, unexpected extra charges are among the biggest annoyances for Dutch hotel guests. High parking charges are mentioned most frequently, followed by charges for Wi-Fi and extra costs for towels or toiletries.

The survey also shows that transparency regarding additional costs is important to many respondents. Younger hotel guests, in particular, say they are sensitive to unexpected surcharges and consider it important to have clarity in advance about the total cost of a stay.

Generational differences

Although Dutch hotel guests are remarkably unanimous about the importance of a clean room, a comfortable bed and a fair price, the survey also reveals generational differences. Younger hotel guests attach relatively greater importance to appearance, atmosphere and reviews when choosing a hotel. Older respondents are more likely to prioritise comfort and practicality, such as a good bed, a good shower and a quiet room.

Furthermore, it appears that people aged 60 and over place less value on luxury amenities, such as designer interiors and lavish lobbies. Younger hotel guests, on the other hand, are relatively more likely to say they are willing to do without amenities such as a television or a landline in their room if this results in a lower room rate. These preferences appear to reflect how travel behaviour has changed over the past ten to fifteen years: smartphones, tablets and streaming services have largely replaced traditional hotel entertainment for many travellers.